Palomens Back to home
Legal

Privacy Policy

Last updated: 6 June 2026

1. Who We Are

PMB Palomens Ltd ("we", "us", or "our") is a property lettings and management company based in Leicester, UK. This privacy policy explains how we collect, use, and protect your personal data when you use our website or services.

If you have any questions about this policy or how we handle your data, please contact us at palomensltd@gmail.com.

2. What Data We Collect

We may collect and process the following types of personal data:

  • Contact information: Name, email address, phone number
  • Enquiry details: Messages you send us via our contact form or other channels
  • Account information: Login credentials if you create an account on our platform
  • Property preferences: Details you provide about your rental requirements
  • Technical data: IP address, browser type, device information, and cookies

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide our lettings and property management services
  • To arrange property viewings and process tenancy applications
  • To communicate with you about properties that may interest you
  • To maintain your account and provide access to our services
  • To improve our website and services
  • To comply with legal and regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Contract: Processing necessary to fulfil our services to you
  • Legitimate interests: Running our business, marketing, and improving our services
  • Consent: Where you have given explicit consent (e.g. for marketing communications)
  • Legal obligation: Compliance with laws and regulations affecting lettings agencies

5. Sharing Your Data

We do not sell your personal data. We may share your data with:

  • Landlords: Where you enquire about a property they own, we share relevant details to facilitate the letting
  • Service providers: Third parties who help us operate our website and business (e.g. hosting, email delivery)
  • Regulatory bodies: When required by law or to comply with legal obligations
  • Legal advisors: In connection with any legal proceedings or disputes

6. Data Retention

We retain your personal data only for as long as necessary for the purposes we collected it for. Enquiry data is typically retained for 6 years in line with UK legal requirements for business records. If you have an account with us, we retain your data until you request deletion or close your account.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your personal data ("right to be forgotten")
  • Object to or restrict certain types of processing
  • Withdraw consent at any time (where processing is based on consent)
  • Complain to the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at palomensltd@gmail.com.

8. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookies through your browser settings. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: